Resumes

ROBERT V. SPROWL
Sanford, NC 27332  (919) 332-6312

OVERVIEW

In-depth knowledge of computer systems, networking technologies, and telecommunications.  Demonstrated ability to simultaneously manage multiple projects and tasks to include developing systems and procedures that augment efficiency.  Experienced in estimating project resources, developing plans, schedules, and budgets.

CompTIA A+ certified.

WORK EXPERIENCE

IT Administrator, Ophthalmology Clinic, Fayetteville, NC, February 2011 to present.  Responsible for the overall planning, organizing, and execution of NextGen (our Practice Management software), Internet service and telephone system.  This includes insuring IT operations meet staff and customer requirements; support and maintenance of existing infrastructure and applications; and development of new technical solutions.

• Upgraded Internet service from 1Gb to 14Gb and added 8 telephones lines at a net cost of only $90 per month.
• Implemented the upgrade from NextGen 5.5 to 5.6 with no problems with our 75 reconfigured PCs.

President, Desk Top Systems, November 2000 to present.  Design web sites.  Install operating systems, applications, networks and utilities.  Train users on the above software packages.  Remove viruses and malware.  Troubleshooting and repair computer systems, networks and Internet connections.  Familiar with Apple and Linux systems.

Management Information Services Manager, OPC Area Program, Carrboro, NC May 2000 to November 2000.  Managed a Wide Area Network (WAN) providing data and voice services to agency facilities in Orange, Person and Chatham counties.  The network of 13 NetWare and two UNIX servers at ten sites supported transaction processing, Accounting, Payroll, Human Resources and e-mail as well as four-digit telephone dialing for the Agency's 300 employees.  Directed a staff of five.

• Isolated a long standing configuration error, correcting unacceptable network performance and providing the originally designed functionality.
• Revised backup procedures to improve data security.
• Developed a one-day seminar on the e-mail, telephone and voice mail systems for new employees.
• Reduced leased circuit costs by $3,150 per month.

Technical Information Coordinator, Medical Review of North Carolina, Cary, NC, March 1998 to November 1999.  Brought in to revitalize the Physician Information Management Services (PIMS) project.  Developed an MS-SQL 6.5 database, wrote programs in Visual BASIC and generated reports using Crystal Reports 7.0.  Completed the PIMS project on schedule and within the budget.

Manager of Networks, Occidental Fire and Casualty Company, Raleigh, NC, July 1996 to August 1997.  Managed an IBM AS/400 system with 60 workstations connected to a Novell WAN (Token Ring and Ethernet) with 6 servers and 100 users in four states.

President, Desk Top Computing & Communications, Hemet, CA, April 1989 to December 1995.  As an Information technology consultant I wrote software; prepared formal needs analyses; built, configured and installed computer systems and conducted training.

MIS Manager, Jensen Industries, Vernon, CA, April 1990 to August 1990.  Responsibilities included an IBM System 36 with 60 remote workstations, a Novell LAN, telephone services and facsimile systems.

Director of Operations, National Technical School, Home Study Division, Los Angeles, August 1989 to January 1990.  Responsibilities included data processing, material control, document control, shipping, receiving, safety, security, facilities, and support to six regional offices.  Controlled more than $2,500,000 in annual PC hardware and software purchases.  Directed a warehouse operation with an $850,000 inventory.  Managed a staff of 22.

MIS Director, San Bernardino Community College District, August 1985 to April 1989.  Managed the administrative computer system with 300 remote devices and the Office Automation System for the two colleges and the district office.  Directed a staff of 11.

• Developed and implemented an office automation system utilizing six client servers with 35 work stations and the mainframe to link the administrative activities at both campuses and the district office.
• Revised the Personnel module to provide the changes required by the Federal "Cobra" law and subsequent administrative directives.
• Negotiated a 32% discount on a new mainframe computer system with a 5% cap on the annual maintenance increases.

Deputy Director of Technical Services, 33rd Information Systems Group, March AFB, CA, July 1984 to July 1985.  Responsible for the performance of computer systems; telephone systems; air traffic control systems; radio networks and satellite ground stations.  Managed 200 personnel in 14 work centers.  Rejuvenated three failing maintenance work centers eliminating all backlogs.

EDUCATION

• M.A. Management, Human Relations, Webster University, St. Louis, MO
• B.S. Mathematics, Oklahoma State University, Stillwater, OK
• Air Command and Staff College, USAF

FORMAL TRAINING includes:

• MS Office (Word, Excel, Access, Power Point)
• UNIX Operating Environment
• System Administration for SQL Server
• Web Site Design Using HTML
• Database Design on SQL Server
• NetWare Administration
• NetWare Advanced Administration
• MS Visual Basic Advanced Features
• Assembler on the Intel Microprocessor family
• Introduction to Java and Advanced Java

Top   Home